the CINDER Blog

Insights & Best Practices

Articles and stories about Trust and Safety
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Why Salesforce Doesn’t Cut It As A Content Moderation Platform

Using Salesforce as a content moderation platform becomes clunky, expensive, and inefficient. Here are tips on how to smoothly migrate off Salesforce.

Cinder partners with ROOST to support open source safety

Cinder is excited to partner with ROOST to further support online safety in open source tools, a cause at the root of Cinder's mission.

Trust & Safety Lessons for National Security Innovation

What the national security community can learn from the world's most innovative Trust & Safety teams.

Cinder Is Partnering With The Appeals Centre Europe

We’re excited to announce the partnership between Cinder and the Appeals Centre Europe. The Appeals Centre Europe will use the Cinder platform to review cases initially from Meta, TikTok, and YouTube.

OpenAI’s new content moderation API is now available in Cinder

Yesterday OpenAI released a new model for their Moderation API, omni-moderation-latest, and today it’s available within Cinder as part of our detection management module.

We found North Korean engineers in our application pile. Here’s what our ex-CIA co founders did about it.

Cinder is part of a growing list of US-based tech companies that encounter engineering applicants who are actually suspected North Korean nationals. Here's what we're doing about it.

Toward a Concept of Trust & Safety Orchestration

What is orchestration and how does it matter to Trust & Safety? How can managing and coordinating responses to platform abuse increase human-machine effectiveness?

Queues: Agility, Customization, and Automating Triage

We built Queues in the Cinder platform to be highly configurable. This post will look at how this flexibility enables faster process change and supports more automated reviews.

Trust & Safety: The Decision Spectrum and Organizational Structure

At Cinder, we conceptualize some of that complexity in the Decision Spectrum, a framework that describes a range of Trust & Safety decision types on a spectrum reflecting various levels of complexity.

Measuring Trust and Safety

Measuring the success (and limitations) of a Trust & Safety program is a complex process, particularly because many Trust & Safety departments are considered cost centers.

Countering Terrorism on Digital Platforms

Digital communications platforms are part of the geopolitical battlespace - and that reality will test platforms in new ways. No company will balance all the considerations perfectly – that cannot and should not be our expectation – but those companies that prepared for these moments will manage better than those that did not. 

How Cinder Interviews Engineers

Engineers are at the center of everything we do at Cinder, so hiring people with the right skills to succeed at our stage of development is critical. Our engineering interview process is designed to identify those individuals.